Crown College: supporting our Reconciliation Action Plan

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Crown College is proud to support Crown Resorts' Reconciliation Action Plan.

The main objective of our Reconciliation Action Plan is to provide long-term sustainable employment opportunities for Aboriginal and Torres Strait Islander people, and at Crown College we are working hard to help this become a reality.

The range and quality of the training that Crown College offers enables our Aboriginal and Torres Strait Islander employees to develop skills and knowledge that will help them blossom in their roles and build a career at Crown.


From the beaches of Broome to Crown’s Crystal Club

After moving to Melbourne from Broome, I heard on the grapevine that Crown was keen to employ Indigenous Australians. I contacted the Indigenous Employment Manager, and next thing I knew, I was a Customer Contact Agent.

The first thing I noticed was the training and support I received, especially from my supervisor who helped me with everything I had to learn from catching trams to answering customers’ questions. I made some fantastic friends in that job, but I found myself yearning for a face-to-face role where I could interact with guests.

I talked with our Indigenous Employment Manager, Sean Armistead, who suggested I apply for a position within the exclusive Crystal Club. With his support and coaching, I got my application in and prepared for the interview. Just two weeks later, and much to my surprise, I started in my new role as Receptionist in the Crystal Club - an exclusive lounge for VIP guests in Crown Towers! This is a close-knit team, where everyone supports each other, and I totally love it. My supervisor is terrific, and has been very understanding when I’ve had to attend culturally significant events back in Broome.

I’ve always received fantastic support at Crown, and I’m really happy here.

Emma MacNeill
Front Office Attendant
Crystal Club